Most home-service companies start with a cell phone and a calendar app. The owner answers, scribbles the address on whatever is nearby, and types the job in later. With one truck that works fine. At four or five trucks, calls roll to voicemail while everyone is on a job, and the same customer ends up in the phone, the calendar and the invoicing app under three different spellings.
Costs add to the pressure to simplify operations. In the Federal Reserve's 2026 report on employer firms, based on its 2025 Small Business Credit Survey, 77% reported rising costs, tariff-related costs, or both among their financial challenges.
A field service platform connects customer records, jobs and payments, but phone handling varies widely. Business calling, call recording, advertising attribution and AI answering are different capabilities, and may be included, sold as add-ons or supplied through integrations.
Workiz, Housecall Pro, Jobber, ServiceTitan and Service Fusion each handle that connection their own way, and the differences show up in calls, customer records, dispatch and payments, plus the integrations and paid add-ons that decide the monthly bill.
Field service platforms at a glance
Platform | Best For | Pricing Model |
|---|---|---|
Workiz | Growing teams that want phones, scheduling and payments together | Quoted plans; phone and AI add-ons |
Housecall Pro | Small residential teams that want published pricing | From $59/month billed annually; add-ons extra |
Jobber | Owner-operators and small crews | From $29/month billed annually |
|---|---|---|
ServiceTitan | Large contractors with call centers and dispatchers | Custom quote per technician |
Service Fusion | Teams adding users without per-user subscription fees | $245–$627/month; lower with annual billing |
Housecall Pro, Jobber and Service Fusion publish base subscription prices, while Workiz and ServiceTitan provide quotes. Compare the same billing term and number of software users, then add phone products, AI usage and payment-processing charges.
How we compared them
We read vendor pricing pages, help center articles and 2026 third-party reviews, and looked at five areas for each platform:
Calls: whether the phone system is built in, an add-on or a third-party integration, and whether an incoming call opens the right customer record.
Customer records: how much history a dispatcher or technician sees, from past jobs to equipment details.
Dispatch: scheduling views, map and GPS tools, and how easily jobs move between technicians.
Payments: card and bank fees, financing, and how fast money reaches the account.
Integrations and add-ons: accounting sync, lead sources, and which features cost extra.
Prices and plan contents change often, so confirm current details with each vendor.
The 5 field service platforms
1. Workiz
Workiz runs scheduling, dispatch, invoicing and phones for trades such as HVAC, plumbing, locksmith, garage door and appliance repair, and it treats the phone call as the start of the job.
Best for: Growing home-service teams ready to connect their business phone system, customer records, scheduling and payments.
Calls and phone: The Genius Phone add-on puts the business line inside Workiz, with call recording, ad-source tracking, call flows, call masking and two-way texting. When a known customer calls, their history appears for whoever picks up, and a new job can start from that record with the address already filled in. Genius Answering, a separate add-on, answers calls, texts, emails and web forms around the clock in English, Spanish and French, and can transfer live to your team.
Customer records: Client records hold contact details, job history, estimates and invoices, and clients, jobs and invoices are unlimited on every plan.
Dispatch: A calendar with map view, team location tracking and route planning. Pro and Ultimate add Genius Scheduling, roles and permissions, and multi-location management.
Payments: Workiz Pay comes with every plan and covers online payments, estimate deposits, consumer financing and tap to pay. Instant payouts on card payments typically arrive within 30 minutes.
Integrations and add-ons: QuickBooks Online sync on all plans, plus integrations with Yelp, Thumbtack, Angi Leads, Reserve with Google, CompanyCam and NiceJob. Zapier and the open API come with Ultimate.
Why we like it: Workiz connects the call-to-job handoff through its integrated phone system, customer records and scheduling. Teams replacing separate tools can combine these with Workiz Pay, while choosing the phone and AI add-ons they need.
Limitations:
Genius Phone, Genius Answering and Genius Marketing are sold separately, so the full setup costs more than the base plan
Zapier and API access require the Ultimate plan, and some reviewers report sync issues in the mobile app on older Android phones
Pricing: Standard, Pro and Ultimate are quoted on request. Genius Phone, Genius Answering and Genius Marketing are sold separately; request a quote covering your software users, required add-ons and usage charges.
2. Housecall Pro
Housecall Pro is a field service platform for residential home-service companies, with published plan prices and a set of AI tools included on every plan.
Best for: Small residential teams that want to get running quickly on a predictable monthly price.
Calls and phone: Voice provides business calling, including inbound and outbound call recording, with mobile calling through Housecall VoIP. CSR AI is a separate answering product that handles calls and books jobs onto the schedule. Confirm Voice and CSR AI pricing and availability for your plan.
Customer records: Customer profiles hold job history, estimates and invoices. The AI team on every plan adds marketing, reporting and coaching assistants.
Dispatch: Scheduling and dispatch are included from the Basic plan up.
Payments: Standard cards paid through a card reader or Tap to Pay cost 2.59%; online invoice payments cost 2.99%. Manually entered or saved cards, American Express and commercial cards cost 3.49%. ACH payments cost 1%. Tap to Pay adds $5 per active device per month.
Integrations and add-ons: QuickBooks Online sync starts on Essentials. Voice and CSR AI are separate products; confirm their charges alongside any other add-ons.
Why we like it: It is one of the easier platforms to price and set up, so a small team can switch without a long onboarding project.
Limitations:
Basic includes one user, so most teams moving off separate tools will need Essentials or Max
Voice and CSR AI require separate pricing checks, so the base subscription does not establish the total cost of phone handling
Pricing: Basic $59, Essentials $149 (5 users) and Max $299 (8 users) a month billed annually, or $79, $189 and $329 billed monthly. Extra users on Max cost $35 each.
3. Jobber
Jobber is a field service platform used widely by owner-operators and small crews in lawn care, cleaning, HVAC and general home services.
Best for: Solo operators and small crews that want a low starting price and room to add features as they hire.
Calls and phone: The AI Receptionist answers calls and texts on a dedicated Jobber number, books visits through the online booking form while the caller is still on the line, routes urgent calls to one contact, and texts back callers who hang up. Receptionist conversation logs include call recordings, transcripts, summaries and links to resulting jobs or requests. These recordings cover Receptionist-handled calls; check broader business calling and ad-source attribution requirements separately.
Customer records: Client records tie together quotes, jobs, invoices and the client hub where customers approve work and pay.
Dispatch: Scheduling and online booking come on every plan, with crew scheduling on Plus.
Payments: Online card payments cost 2.9% plus 30 cents; Tap to Pay costs 2.7% plus 30 cents. ACH payments cost 1% and are available in the United States.
Integrations and add-ons: QuickBooks Online sync from Connect up and two-way texting from Grow up. Paid add-ons include the AI Receptionist on select plans ($29 a month for 30 conversations, then $0.79 each), Marketing Suite ($99) and Pipeline ($49).
Why we like it: The entry price is low, and the AI Receptionist turns a missed call into a booked visit without adding office staff.
Limitations:
Costs climb with headcount: Grow for five users is $229 a month billed annually, and extra users are $29 each
Receptionist call recordings do not establish a full replacement for your business phone system; confirm staff calling and advertising attribution needs before retiring another tool
Pricing: Core starts at $29 a month billed annually for one user. Connect, Grow and Plus scale by users, with Plus from $399 a month for five users on annual billing and unlimited AI Receptionist usage included.
4. ServiceTitan
ServiceTitan is a field service platform for larger residential and commercial contractors, with separate Pro products for phones, contact centers, dispatch and marketing.
Best for: Contractors with a dedicated call center, several dispatchers and a long technician roster.
Calls and phone: Phones Pro runs calls over VoIP inside ServiceTitan with real-time transcription and call reporting. Contact Center Pro adds AI virtual agents that answer overflow and after-hours calls and book jobs straight onto the dispatch board.
Customer records: Incoming calls are matched to the customer by phone number. Booking from a call opens the job screen with the call attached, the marketing campaign filled in and the address pre-populated.
Dispatch: A dispatch board built for large teams, with Dispatch Pro available as an add-on.
Payments: Invoicing and payment collection run inside the platform; some modules, such as payroll and inventory, can add charges.
Integrations and add-ons: The Pro products, including Phones Pro, Contact Center Pro, Dispatch Pro and Marketing Pro, are priced separately.
Why we like it: ServiceTitan offers connected call-center tools, including integrated calling, campaign attribution and AI agents for overflow and after-hours bookings. Contact Center Pro also supports teams handling calls across multiple brands or locations.
Limitations:
There is no public price list; plans are quoted per technician, and implementation fees and contract terms are set in the order form
The setup and training load is heavy for a team of five or ten
Pricing: Custom quotes per technician for the Starter, Essentials and The Works plans.
5. Service Fusion
Service Fusion is a field service platform for HVAC, plumbing, electrical and other trades, known for flat monthly pricing without per-user fees.
Best for: Teams adding office staff and technicians that want a base subscription without per-user fees.
Calls and phone: The Plus plan adds integrated voice and text. The ServiceCall.ai add-on records and transcribes calls, tracks which marketing source produced each one and links calls to customer records. You can port your existing number, use a ServiceCall.ai number or forward calls from your current number.
Customer records: Records include service addresses, job history and equipment details such as make, model and serial number.
Dispatch: A drag-and-drop dispatch board with color-coded job statuses and automated customer notifications. Confirm any route-optimization or automated-assignment requirements during the demo.
Payments: Service Fusion Payments lists a standard card-processing rate of 2.9% plus 30 cents per transaction, with a $0.75 daily batch fee on days with transactions and a further 1% card-not-present surcharge where applicable. ACH costs 1%, capped at $15 per transaction. Confirm the fee schedule for your account.
Integrations and add-ons: Two-way sync with QuickBooks Online and Desktop, which reviewers rate highly. GPS tracking, ServiceCall.ai and e-signatures are among the paid add-ons.
Why we like it: Flat pricing makes the cost of adding a dispatcher or a new technician easy to predict, and the QuickBooks Desktop sync suits teams whose bookkeeper still works there.
Limitations:
There is no free trial or free plan, so evaluation runs through a sales demo
Reviewers rate the Android app well below the iOS version
Pricing: Starter, Plus and Pro cost $245, $382 and $627 a month on monthly billing, or $208, $325 and $533 a month billed annually. All include unlimited users. ServiceCall.ai, GPS tracking and other optional products can add charges.
Which platform fits your workflow
Primary Need | Good Fit | Why |
|---|---|---|
One software user | Jobber Core or Housecall Pro Basic | Low base subscription; AI answering costs extra where available |
Shared offIce and field scheduling | Housecall Pro Essentials/Max, Jobber team plans or Workiz | Compare included software users, accounting sync and phone add-ons |
Adding users without per-user fees | Service Fusion | Unlimited users on every base plan; optional products cost extra |
|---|---|---|
Multiple locations or call-center workflows | ServiceTitan or Workiz Pro/Ultimate | Compare call handling, location controls and API needs; Workiz API access requires Ultimate |
Choosing between them
If AI answering is the main need, compare Jobber Receptionist and Housecall Pro CSR AI alongside the required base plans and usage charges. Housecall Pro Voice is another option for business calling. Service Fusion offers unlimited users on its base plans, while ServiceTitan offers call-center tools for more complex operations.
For growing teams prioritizing the call-to-job handoff, Workiz is our top pick, with Genius Phone sold separately. Its phone system, customer records, dispatch and Workiz Pay all sit in one account, so a call can become a scheduled, paid job with nothing retyped along the way. Ask each finalist to walk one real call from your week through their system, from first ring to paid invoice. Count the screens it takes and request the required plan, add-ons and total cost.
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