Invoice Cloud, a leading provider of PCI compliant, secure electronic payments and the highest adopting Electronic Bill Presentment and Payment (EBPP) solutions, has enabled California Mutual Insurance Company to implement a payment processing platform that significantly reduced administrative inefficiencies while greatly enhancing the user experience for policyholders.
Last year, California Mutual successfully transitioned to Invoice Cloud’s platform from its legacy payment processing system, which could be difficult to use, lacked self-service functionality, and was not fully integrated with the company’s core policy administration system. Since implementation, California Mutual has seen e-payment adoption rise by over 150 percent and paperless enrollment increase 15-fold.
“Invoice Cloud’s seamless integration with our core billing system has improved payment efficiencies so much that we save 15 hours a week in time spent on reconciliations. It has made our lives so much easier, and allows us to focus on more strategic priorities. Our policyholders find Invoice Cloud easy for setting up recurring payments and retaining payment preferences, with invoice and payment history at their fingertips.” — Cheri Schmidt, Chief Financial Officer/Vice-President of California Mutual
The premium payment process is one of the most important and frequent touchpoints between insurance companies and their insured policyholders. A recent Invoice Cloud survey of more than 1,000 insurers found that positive online customer experiences are driven primarily by online payment systems that are simple and convenient to use, and make it easy to enroll in automatic payments and paperless billing.
“The research shows us that the online payment experience is a critical factor that impacts overall policyholder satisfaction levels, and may hold the key to reducing customer churn,” said Tom Griffin, President of Invoice Cloud. “We greatly appreciate the opportunity to support California Mutual on their journey to improving policyholder satisfaction and retention, while reducing their operating costs.”
Invoice Cloud developed a research report based on the survey called “Customer Experience in the Insurance Industry” to share its insights. The company also created a client story video featuring California Mutual.
California Mutual Insurance Company is based in Hollister, Calif. and is a domestic insurance company that has been serving policyholders and agents since 1920 with lines of personal and commercial insurance in the state of California. California Mutual is rated A- (Excellent) by A.M. Best Company and reinsures business with carriers rated “A” Excellent or better. For more information, visit www.calmutual.com
Invoice Cloud is based in Braintree, Mass. and provides trusted, secure e-payments and the highest adopting Electronic Bill Presentment and Payment (EBPP) solutions. Founded in 2009, Invoice Cloud is a high growth company with over 2,100 clients across the United States and over 50 million payments processed annually. Invoice Cloud’s platform is designed to consistently engage customers to yield more online payments and paperless enrollments, driving positive business outcomes for billing clients. To learn more, visit www.invoicecloud.com.
For more information: Coryn Leaman, Invoice Cloud, 781-369-9630, cleaman@invoicecloud.com
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