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Tag: parts department

Sven Larson, General Manager, Jaguar Land Rover Anaheim Hills

IN CONTROL

Sven Larson: ‘I come to work to win. I don’t come here to lose.’ By Rick Weinberg, California Business Journal ...

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THE SUM OF ITS PARTS

The Jaguar Land Rover Anaheim Hills Parts Department staff epitomizes General Manager Sven Larson’s philosophy: Employing personnel who live, breath, ...

LRBS jay allen pting

HOOKED

For more than a quarter-century, Jay Allen has been living, breathing, eating and sleeping Land Rover and off-road adventures. By ...

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The Future of Service

It cost businesses 3-5 times ROI to bring on a new customer than it costs to retain one. “Customer experience is a marketing ‘cost’ that, when done right, pays huge dividends,” says Jonathan Shroyer, Founder...

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