Tag: Harvard

It cost businesses 3-5 times ROI to bring on a new customer than it costs to retain one. “Customer experience is a marketing ‘cost’ that, when done right, pays huge dividends,” says Jonathan Shroyer, Founder...

The importance of a translation service -- and how businesses can use them -- enhances for their global advantage.

Absolutely. They are now integrated on most blog posts or on social media platforms and are a great way of drawing attention.

As the world slowly opens up again, footfall within high street stores has never been more important, therefore, focusing on the customer experience will ensure these visitors will return time and time again.

A life-long interest in human behavior led this CEO to help leaders and C-Level executive to improve their performance by better understanding themselves and others.

Since money is traditionally a hush-hush topic of conversation, most people have been conditioned to figure it out themselves.

Citytwig’s novel analytics and burgeoning InsurTech reach has taken the industry by storm.

It is a short list, yet it will help management turn meetings into brief sessions of productive inputs.

Fz Sports creates the first vertically-integrated company focused on the full value chain of sport across streaming, distribution and rights.

3PL Central, a cloud-based warehouse management software firm, helps warehouses scale to meet unprecedented demand growing order volume by 46% in 2020 and 63% in Q1 2021.

A poorly handled crisis can bring down both individuals and businesses. Just ask BP about its oil spill in the Gulf of Mexico. Or Phillips Morris, which said smoking-related deaths saved the government money on...